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The station

Find anything in the station

Toilets

Beside platforms 9 and 10, off the Western Concourse.

  • Free to use.
  • Accessible toilets and baby changing are here too.
  • Accessible toilets stay unlocked until 23:00. After that, ask staff.
Today

Exits

Which way out?

West sidePancras Road exit3 minwalk
  1. 1Leave the Western Concourse by the Pancras Road doors.
  2. 2Cross Pancras Road at the lights.
  3. 3St Pancras is straight ahead. Eurostar is inside.
Ask staff for the step-free route

Opening hours

What’s open now

Access

Getting through, your way

  • Every platform from 0 to 10 is step-free from the concourse.
  • The Changing Places toilet is beside platforms 9 and 10, with the other toilets. No RADAR key needed.
  • Every black cab at the rank on Pancras Road takes a wheelchair. The ramp comes out of the side.
  • Step-free to the Underground by lifts from the concourse.
Staff can meet you and take you to your train0800 022 3720

Step-free, officially

Step-free accessCategory A: step-free access to all platformsThis is a Category A station. This station has step-free level access to all platforms.Lifts also provided between concourse up to the Mezzanine and down to the London Underground ticket hall.Book help: 0800 022 3720
LiftsThere are lifts at this station but live data is currently unavailable.
  • Lift 1, Western Concourse (Behind Pret a Manger)
  • Lift 2, Western Concourse behind Starbucks
  • Lift 3, Footbridge to Platforms 0 & 1
  • Lift 4, Footbridge to Platforms 2 & 3
  • Lift 5, Footbridge to Platforms 4 & 5
  • Lift 6, Footbridge to Platforms 6 & 7
  • Lift 7, Footbridge to Platform 8
  • Lift M, Concourse to First Class Lounge
Also here
  • Changing Places toilet, off of South Concourse
  • Accessible toilet, (LNER) First Class Lounge off of South Concourse
  • Accessible toilet, Mezzanine Level
  • Accessible toilet(1), Ground Floor South Concourse
  • Accessible toilet(2), Ground Floor South Concourse
  • Elphick Room Mobility Assistance Lounge, off of the Main Concourse
  • Ramps to the trains at platforms 0 & 1, 2 & 3, 4 & 5
  • Wheelchairs to borrow: ask staff
  • 3 accessible parking spaces on Pancras Road

From National Rail and Network Rail. National Rail last updated its record on 13 October 2026.

While you wait

Forgot something?

It’s probably in the station. Here’s where to get it, and where to sit while you wait.

Charger, book or magazineWHSmith
Food for the trainLittle WaitroseM&S Simply FoodPretLeonGreggsWasabi
CoffeeCaffè NeroStarbucksPretCosta · on the mezzanineBlack Sheep Coffee · on King’s Cross Square
A last-minute giftOliver BonasHotel ChocolatHarry Potter shopIsle of Flowers
Where to waitYou don’t have to stand under the boards.
  • Seats on the main concourse and on the platforms.
  • Cafés and the Parcel Yard pub upstairs on the mezzanine, looking down over the concourse.
  • Refill your bottle at the water fountain.
  • No public charging points on the station map. Bring a power bank, or ask in a café.
Follow your train while you wait

Good to know

Everything else

Wi-FiFreeFree Wi-Fi across the station. Pick the station network on your phone.
Car park322 spacesShort stay, run by CP Plus. Charges apply.Call 020 7431 4001
Cycle parking204 spacesOn platforms 1, 8 and 9. Sheltered and covered by CCTV.
Lost propertyMon to Fri, 09:00 to 17:00Lost it on a train? Ask the train company first.Call 0330 024 0215
Left luggage07:00 to 23:00In the station, under the Parcel Yard. Other places nearby may be cheaper or open later.Compare every option
Not in the stationNo quiet or faith roomThere’s no post box either. The Underground station has payphones.

Opening hours, from National Rail

  • Ticket office
    Mon to Fri
    06:00 to 22:00
    Sat
    06:00 to 22:00
    Sun
    07:45 to 22:00
    In the Main Concourse opposite the shops. The station will remain open until the last train departs.
  • Staff help
    Mon to Fri
    05:00 to 01:36
    Sat
    05:00 to 00:36
    Sun
    05:30 to 01:36
    Station staff are available to help at Customer Information Point in the centre of the concourse, station help points or around the station concourse and platforms. Passenger assistance is available to and from platforms, the car park and the taxi rank. You can request this from the King’s Cross Information Point in the centre of the Main Concourse, station help points or from any member of staff.
  • Left luggage
    Mon to Fri
    07:00 to 23:00
    Call 020 3468 4690 · Excess Baggage Company
  • Lost property
    Mon to Fri
    09:00 to 17:30
    Call 0330 024 0215 · Excess Baggage Company
  • Waiting room
    Mon to Fri
    06:00 to 23:30
    Sat
    06:00 to 22:30
    Sun
    07:45 to 23:30
    All platforms are partially or fully covered with a canopy.
  • First Class lounge
    Mon to Fri
    07:00 to 21:25
    Sat
    08:00 to 20:15
    Sun
    09:00 to 20:15
    Location: Next to Waitrose. Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company).

Phone numbers

Train companies

Left something on a train? Ask the company that ran it, not the station.

CompanyCustomer serviceLost propertyAssisted travel
LNER (opens in a new tab)03457 225 333Online for LNER customer service (opens in a new tab)03457 225 333Online for LNER lost property (opens in a new tab)03457 225 225Online for LNER assisted travel (opens in a new tab)
Great Northern (opens in a new tab)03450 264 700Online for Great Northern customer service (opens in a new tab)03450 264 700Online for Great Northern lost property (opens in a new tab)0800 058 2844Online for Great Northern assisted travel (opens in a new tab)
Lumo (opens in a new tab)03455 280 409Online for Lumo customer service (opens in a new tab)03455 280 409Online for Lumo lost property (opens in a new tab)0800 031 8542Online for Lumo assisted travel (opens in a new tab)
Grand Central (opens in a new tab)03456 034 85203456 034 8520800 022 3720Online for Grand Central assisted travel (opens in a new tab)
Hull Trains (opens in a new tab)03450 710 222Online for Hull Trains customer service (opens in a new tab)Online for Hull Trains lost property (opens in a new tab)0800 316 1323Online for Hull Trains assisted travel (opens in a new tab)
Thameslink (opens in a new tab)03450 264 700Online for Thameslink customer service (opens in a new tab)–0800 058 2844Online for Thameslink assisted travel (opens in a new tab)
East Midlands Railway (opens in a new tab)03457 125 678Online for East Midlands Railway customer service (opens in a new tab)03457 125 678Online for East Midlands Railway lost property (opens in a new tab)0800 011 3323Online for East Midlands Railway assisted travel (opens in a new tab)
Southeastern (opens in a new tab)03453 227 021Online for Southeastern customer service (opens in a new tab)03453 227 021Online for Southeastern lost property (opens in a new tab)0800 783 4524Online for Southeastern assisted travel (opens in a new tab)
Eurostar (opens in a new tab)03432 186 186Online for Eurostar customer service (opens in a new tab)03448 224 411Online for Eurostar lost property (opens in a new tab)03432 186 186Online for Eurostar assisted travel (opens in a new tab)

Quick answers

What people ask

Yes. The main toilets are beside platforms 9 and 10, with more on the mezzanine. Accessible toilets and a Changing Places toilet are there too.

Last checked 10 November 2026Layout, exits and facilities checked against Network Rail’s station map (May 2025) and TfL’s station data. Opening hours and some phone numbers still need checking on site.Lift out of order? Toilets closed? Something on this page wrong? Tell us and we’ll fix it.

Leave your bags with us while you see London.

It’s our shop, £4 a bag a day. 345 Gray’s Inn Road, a 2 minute walk from the station, open 07:00 to 23:59.

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